FAQ

FAQ

Who wrote the guide?..and why should I trust you?

My name is Darren Joseph and I hold a Bachelor of Science degree in Computing & Information Systems. I have over ten years of experience of academic and professional experience in the IT field.

Will yours study guide guarantee that I pass?

I have painstakingly and lovingly revised, improved and enhanced the guide on regular basis since 2015 and as a result most of my students pass the first time around with very high score. However, everybody has different capabilities and motivations so it’s difficult to guarantee that you’ll pass.  I recommend you spend at least 60 days studying for a minimum of 14hrs per week and use my guide to supplement your existing study only.

Is ordering safe and secure?

Yes! We have handled thousands of transactions without any issues so you can order with confidence. We will NEVER send you junk, spam or any other unsolicited emails. Also we do not store your credit card number. Our transactions are processed by PayPal, a third party payment processor that specialise in providing a robust encrypted and secure payment.

Is there a refund policy?

Yes. We have a no risk refund policy. Simply try and implement the study guide for a minimum of 60 days and if you fail your exam simply contact us within 1 year for a full refund to your credit card or PayPal account.

Will it work on a mobile device?

Yes. The guide is in Acrobat Adobe PDF format for compatibility for a range of devices and therefore allowing you to study at home, at work or on the move. The guide is fully compatible with desktops, laptops, tablets, Kindle, iPhone and Android smart phones.

I can’t access the guide, or I have lost my guide. How do I get a new one?

Don’t panic – we have a record of all orders so just contact us with your name and order date. We will happily send you a fresh copy ASAP of our latest version free of charge.